Documentation
Floor monitor
Real-time wallboard for chatting operations — who is live, who is waiting, severity rollup.
The Floor is the manager’s always-on view of chatting ops. Open /floor on the dashboard. It pollsGET /api/floor on a short interval when the API is reachable.
What you see
- Accounts with open session counts
- Chatter activity rows (when chatter tags exist)
- Totals: open sessions, awaiting reply, severity rollup
- Top open alerts (crit / warn first)
API
GET /api/floor
# → accounts[], chatters[], totals, topAlerts[]No fake floor when offlineIf the API is unreachable, the UI shows an empty-state error — it does not invent seed “live” status for the floor.
Related alerts
Idle / SLA / wait alerts feed the floor rollup. Full catalog:Alerts.